Humans crave contact — just not at the checkout counter, it turns out. Our State of Contactless Payments 2021 report is out, and it affirms what we’ve been witnessing in retail for the past year-plus: Consumers are gravitating toward contactless payments. More than 83% of the 1,000 respondents have used contactless checkout in the past … Read more
Buy Online, Pick Up In Store. These six words (or five words, depending on your chosen spelling) have changed the trajectory of brick-and-mortar retail. Consumers are rediscovering and embracing the benefits of in-person retail, albeit with a thoroughly modern twist. The advent of two-day shipping from the likes of Amazon has tempered consumers’ tolerance for … Read more
The Covid-19 pandemic shattered the status quo in 2020, and this year will provide no guarantees for retailers, restaurants and other physical experience providers either. You must leave no stone unturned when it comes to customer retention, and self-checkout represents one stone to consider for all revenue-constrained businesses — which make up most businesses today. … Read more
The consumer that you must market your business to in 2021 is not the same consumer you targeted a decade ago — they’re not even the same consumer you appealed to just a year ago. In-location experiences have changed in many ways during the past year, from the sanitary expectations to the sheer number of … Read more
Can you make use of a paper writing service? How did it help your organization grow? What should you search for in your paper writing services? Is paper writing right for your organization? A paper writing support increases your business by leaps and bounds. It is, after all, the single most important step a company … Read more
Independent retailers know the score. Disruption from e-commerce changed consumer expectations on price, convenience and everything else. Retailers adjusted, showing off their tenacity and innovation in the process, then Covid-19 arrived and took everyone for an unpleasant ride. Now that the reopening of retail has commenced, retailers face a familiar challenge: Customer expectations have evolved … Read more
Retail rarely rewards complacency. The disruption of e-commerce exposed many brands that were unable to adapt. When businesses without great customer experiences faced pressure, some folded in the face of a new generation of heightened customer expectations. The Covid-19 pandemic created a similar, although less predictable, situation for retail store owners. In the aftermath of … Read more
While brick-and-mortar retail has been hit hard due to Covid-19, it’s still far from dead. Changes that were already happening were accelerated, but for brick-and-mortar operators who are able to adapt and do whatever it takes to make it through this pandemic, they could find a world of opportunity. To capitalize on this opportunity, retailers should focus … Read more
The Covid-19 pandemic didn’t kill retail. If anything, I think weeks of quarantine have proven that people will always need brick-and-mortar locations. Retailers serve as more than just hubs for products. Today, stores and restaurants are social gathering places and opportunities for escape in addition to showrooms for products. People don’t just leave their homes … Read more
Retail isn’t dead, but retailers who treat their craft as a dying art can’t survive in an ecosystem of rapidly changing consumer expectations. I’ve spent much of my 20-plus-year career working with brick-and-mortar retailers and have seen firsthand just how fast the industry moves. Everyone with an internet connection recognizes the pressures e-commerce puts on … Read more