Brick-And-Mortar Shoppers Have Spoken: Offer Great In-Store Experiences Or Kiss Customers Goodbye - Those who portrayed brick-and-mortar stores as a relic of retail’s past have had to backtrack in a major way. Once regulatory restrictions allowed shoppers to… ... Read more
The retail CX future Is all about in-location experiences - Retailers nationwide are searching for the coveted competitive edge. Rather than a shortsighted cost-cut or an investment in a negligible feature of your stores, consider… ... Read more
Four Trends To Recognize To Thrive in Brick and Mortar Today - With Raydiant's State of Consumer Behavior 2022 report, the team tracked prevailing consumer habits and trends so that leaders don't have to. We discovered a… ... Read more
Shoppers decide what makes a great in-store experience and here’s what they want - When it comes to retail, beauty is in the eye of the consumer. Shoppers ultimately dictate which retailers are hip and profitable, and which decay… ... Read more
A definitive guide for measuring the ROI of in-store experiences - Memorable, sustainable retail experiences blend creativity and hard data. As important as the creative elements of your in-store experiences are, you must have clear metrics… ... Read more
Shoppers Still Value In-Store Retail Experiences - Brick-and-mortar retail has proven more resilient than most could have anticipated. A year-plus of turmoil has largely continued into 2021, and yet nearly half of… ... Read more
Five Predictions For The Future Of In-Office Work - No one could've prepared for the way things changed in 2020. Every aspect of life was impacted by the Covid-19 pandemic, and especially work, where… ... Read more
Four Tips For Surviving And Thriving In The Future Of Brick-And-Mortar Retail - Without Googling, name an industry that grew by at least 6% in the past year. You might guess one of the following: online commerce, facemask… ... Read more
Why Contactless Payments Are Key To Delivering Memorable In-Location Experiences - Humans crave contact — just not at the checkout counter, it turns out. Our State of Contactless Payments 2021 report is out, and it affirms… ... Read more
Five Things Businesses Should Know About BOPIS - Buy Online, Pick Up In Store. These six words (or five words, depending on your chosen spelling) have changed the trajectory of brick-and-mortar retail. Consumers… ... Read more
How Self-Service Checkouts Can Improve The In-Location Experience - The Covid-19 pandemic shattered the status quo in 2020, and this year will provide no guarantees for retailers, restaurants and other physical experience providers either.… ... Read more
Five Consumer Behavior Trends To Watch In 2021 - The consumer that you must market your business to in 2021 is not the same consumer you targeted a decade ago — they’re not even… ... Read more
The Reopening Of Retail: Why The In-Store Experience Matters Now, More Than Ever - Independent retailers know the score. Disruption from e-commerce changed consumer expectations on price, convenience and everything else. Retailers adjusted, showing off their tenacity and innovation… ... Read more
Why The Era Of Curbside And Delivery Is Upon Retailers, And How To Implement It - Retail rarely rewards complacency. The disruption of e-commerce exposed many brands that were unable to adapt. When businesses without great customer experiences faced pressure, some… ... Read more